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  • Writer's pictureVirtuOwl Support

Level 1 Administrative Support

Initial Login & Password Change

  • Access the Login Page

    • Navigate to the VirtuOwl website.

    • On the top right corner, click on the "Login" button.

  • Enter Login Credentials

    • Enter the username (usually your registered email address) and the temporary password provided to you by the email provided by VirtuOwl Support.

  • Change Temporary Password

    • Upon initial login, you will be prompted to change your temporary password.

    • Input the temporary password in the "Current Password" field.

    • Create a new password that is at least 8 characters long, includes at least one uppercase letter, one lowercase letter, a number, and a special character.

    • Confirm the new password.

    • Click "Change Password".

  • Logout and Re-login

    • It’s recommended to logout and re-login using the new password to ensure it has been updated successfully.

View, Add, & Edit Level 2

  • Accessing Level 2 Management

    • On the left side of the screen, navigate to and click on "Level 2".

    • This will bring you to the Level 2 management dashboard.

  • View Level 2 Admins

    • Once inside the Level 2 dashboard, you will see a list of all Level 2's your institution has added so far.

    • This list can be searched for specific entries.

  • Edit Level 2 Admins

    • To edit a Level 2 admin's details, find the desired entry from the list and click the "Edit" button/icon next to their name.

    • Make the necessary changes in the provided fields.

    • After editing, click the "Save" or "Update" button to finalize changes.

  • Disable Level 2 Admins

    • Find the desired Level 2 admin from the list.

    • Click on the "Disable" button/icon next to their name. This will deactivate the account but not delete it. They can be re-enabled later if needed.

View Level 3 Institutions

  • Navigating to Level 3

    • On the left side of your screen, click on "Level 3".

  • Overview

    • This section displays all the Level 3 institutions.

    • Each institution is associated with the Level 2 admin who uploaded it, allowing you to determine which Level 2 admin uploaded which institution.

    • You can utilize the search function to easily locate specific institutions uploaded by a particular Level 2 admin.

  • Restrictions for Level 1 Admins

    • Please note that as a Level 1 admin, you cannot create or add a new Level 3 institution. Your primary role here is to view and oversee.

View Educators & Students


View Educators

  • Access Educators List

    • On the left side of your screen, select "Educators".

  • Manage Educators.

    • View Educator's by selecting the Level 2 Institution and Level 3 Institution that uploaded them.

    • As a Level 1 Administrator you have the capability to "Disable" an Educator by sliding the button underneath "Status."

    • Although you can view detailed profiles of each educator, as a Level 1 admin, you cannot upload new educators to the system.

View Students

  • Access Students List

    • On the left side of your screen, select "Students".

  • Manage Students

    • View Student's by selecting the Level 2 Institution and Level 3 Institution that uploaded them.

    • As a Level 1 Administrator you have the capability to "Disable" a Student by sliding the button underneath "Status."

    • As a Level 1 admin, you cannot upload new students to the system.



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