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  • Writer's pictureVirtuOwl Support

Level 3 Administrator Support

Initial Login & Password Change

Access the Login Page

  • Navigate to the VirtuOwl Website

    • Open your preferred web browser.

    • Type in the VirtuOwl website URL or search for VirtuOwl.

  • Logging In

    • Locate the "Login" button, usually found on the top right corner of the webpage, and click on it.

  • Enter Login Credentials

    • Use your registered email address as the username.

    • Enter the temporary password you received in the email from VirtuOwl Support.

  • Change Temporary Password

    • On your first login, the system will prompt you to change the temporary password for security reasons.

    • Input your temporary password in the "Current Password" field.

    • For the new password, ensure it's a minimum of 8 characters and includes an uppercase letter, a lowercase letter, a number, and a special character.

    • Confirm your new password.

    • Click on "Change Password".

  • Logout and Re-login

    • To ensure your new password has been updated successfully, it's advisable to logout and then re-login using your new password.


Manage Educators

  • Dashboard

    • Access: The main dashboard remains your primary access point after login.

  • View Educators

    • Find the "Educators" option on the left side of your screen.

    • Browse & Search: Scroll to view all educators or use the search function for quick navigation.

  • Manual Upload

    • Locate and click on the "Add Educator" button.

    • Input Details: Enter necessary information like name, email, subject(s), etc.

    • Save: Once filled, click "Save" or "Submit". The added educator receives an email containing a temporary password.

  • Batch Upload

    • Locate 'Batch Upload' button.

    • Template Download & Fill: Click "Download Educator Template", fill required fields, and save.

    • Upload & Process: Use "Click to Upload xlsx file", then "Process .xlsx". After processing, educators receive an email with a temporary password.


Manage Students

  • Dashboard

    • Access: The main dashboard remains your primary access point after login.

  • View Students

    • Find the "Students" Option: Locate the "Students" option on the left side of your screen.

    • Browse & Search: Scroll to view all students or use the search function for quick navigation.

  • Manual Upload

    • Locate and Click on the "Add Student" Button: Positioned either at the top or bottom of the Students list.

    • Input Details: Enter necessary information such as name, student ID, course, etc.

    • Save: Once the required fields are filled, click "Save" or "Submit". The added student will then receive an email containing a temporary password.

  • Batch Upload

    • Locate the 'Batch Upload' Button: Typically found within the "Manage Students" section.

    • Template Download & Fill: Click on "Download Student Template", complete the required fields, and save the file.

    • Upload & Process: Use the "Click to Upload xlsx file" option, followed by "Process .xlsx". Once processed, students will receive an email with a temporary password.


Sessions

View Sessions

  • Dashboard

    • Access: Begin by accessing your main dashboard after login.

  • View All One-to-One Sessions

    • Locate "One-to-One Sessions" Option.

  • Browse & Search

    • Scroll to see all scheduled one-to-one sessions or utilize the "Search Educator Name" to search for specific sessions.

  • View All Classroom Sessions

    • Locate "Classroom Sessions" Option.

  • Browse & Search

    • Scroll through to view all classroom sessions or apply the search function for a streamlined view.

Create One to One Session

  • Click on "Create a Session" Button

    • Button Location: Typically found at the top or bottom of the session's list.

  • Session Type Selection

    • Choose Type: You'll have the option to select either "One-to-One Session" or "Classroom Session".

  • One-to-One Session Setup

    • Subject & Subcategory: Choose the desired subject and its subcategory.

    • Educator Selection: Pick from the available list of educators.

    • Date & Time: Specify the session's date and time.

    • Student Participation: Select the student you intend to include in the session.

    • Additional Summary: Provide any extra notes or information in this section.

    • Attachments: Optionally, upload an image or PDF as required.

  • Create Session: Click "Create". Both the educator and student will get notifications, either through email or text (if mobile numbers were provided).

Create Classroom Session

  • Click on "Create a Session" Button

    • Button Location: Typically found at the top or bottom of the session's list.

  • Session Type Selection

    • Choose Type: You'll have the option to select either "One-to-One Session" or "Classroom Session".

  • Classroom Session Setup

    • Subject & Subcategory: Choose the desired subject and its subcategory.

    • Educator Selection: Pick from the available list of educators.

    • Date & Time: Specify the session's date and time.

    • Students Participation: Select the students you intend to include in the session.

    • Additional Summary: Provide any extra notes or information in this section.

    • Attachments: Optionally, upload an image or PDF as required.

  • Create Session: Click "Create". Both the educator and the students will get notifications, either through email or text (if mobile numbers were provided).



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